Shipping & Returns
Shipping Policy
🚚 Shipping & Delivery Policy – Oyster Mart (Ajman, UAE)
📍 Free Delivery (Within 1 KM – Jurf Area)
Oyster Mart provides FREE home delivery within 1 KM from our store in Jurf, Ajman.
No delivery charges apply for orders delivered within this area.
📦 Delivery Charges (Beyond 1 KM)
For delivery locations beyond 1 KM from our store:
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Delivery charges will apply based on distance
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The exact fee will be shared via WhatsApp before order confirmation
💬 Order Confirmation via WhatsApp
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All orders are confirmed through WhatsApp
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Delivery time, charges (if applicable), and order details will be shared before dispatch
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Orders will be delivered only after customer confirmation
⏱ Delivery Time
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Same-day delivery available (subject to stock availability)
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Delivery time may vary depending on distance and order size
❌ Order Cancellation
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If an order is cancelled after confirmation, delivery charges (if any) may be non-refundable
📞 Contact Us
For any shipping or delivery inquiries, contact us via WhatsApp.
Oyster Mart – Fresh Grocery, Fast Delivery in Ajman (Jurf Area)
Return & Exchange Policy
🔄 Return & Refund Policy – Oyster Mart (Ajman, UAE)
📌 Return Eligibility
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Returns are accepted within 24 hours of delivery
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Only damaged, expired, or incorrect items are eligible for return
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Fresh groceries and perishable items cannot be returned unless they meet the above criteria
📝 How to Request a Return
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Contact us via WhatsApp with your order number and reason for return
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Our team will confirm your return request and guide you on the next steps
📦 Return Process
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Approved items must be kept in original packaging
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Our delivery team may pick up the item from your location
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Refund will be processed once the returned item is received and inspected
💰 Refunds
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Refunds will be made via the original payment method
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For cash on delivery orders, refund will be given in cash or as store credit
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Refund processing may take 1–3 business days
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Delivery charges are non-refundable unless the return is due to our error
❌ Non-Returnable Items
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Fresh fruits, vegetables, dairy products, and other perishable items cannot be returned unless damaged or incorrect
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Opened or used items are not eligible for return
📞 Contact Us
For any return or refund inquiries, contact us via WhatsApp.
Oyster Mart – Hassle-Free Returns, Customer Satisfaction Guaranteed